We want shopping your Milváli favorites to be as easy and enjoyable as visiting us in the salon. Here's everything you need to know about shipping, pickup, and returns.
Shipping
Standard Shipping — $7 Flat Rate
We offer $7 flat-rate standard shipping per order to eligible U.S. addresses.
Delivery times vary by destination and carrier. Once your order has shipped, you'll receive an email with tracking information so you can follow it along the way.
In-Salon Pickup
Prefer to pick up your favorites in person? We're happy to help!
Select Free In-Store Pickup at checkout, and we'll notify you when your order is ready.
Milváli Salon & Cosmetics
3 E Blithedale Avenue
Mill Valley, CA 94941
Please wait for your pickup confirmation before stopping by.
Returns
We hope you love your selections! If something isn't quite right, we're happy to help.
7-Day Return Window
Eligible products may be returned within 7 days of delivery or in-store pickup. To qualify for a return, products must be unused, unopened, and in their original packaging, with proof of purchase.
Travel-Size Products
All travel-size products are final sale and cannot be returned or exchanged, except where required by law.
How to Make a Return
Please contact Milváli through our Contact page within 7 days of receiving your order to request a return.
Once approved, we'll provide instructions for returning your item by mail or bringing it back to the salon.
Customers are responsible for return shipping costs unless an item was received damaged, defective, or incorrect.
Approved refunds are issued to the original payment method after the returned product has been inspected. Original shipping charges are nonrefundable, except where required by law.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help make things right. Your rights under applicable law are not limited by our standard return window.
Need a Hand?
Have a question about your order, shipping, or returns? Reach out through our Contact page. We're always happy to help.